Program Materials | Social Customer Service and the Big Reason it Matters to Your Practice

Insight Marketing GroupAt our August meeting, Jennifer Thompson and Corey Gehrold with Insight Marketing Group discussed social customer service and the reasons why it should matter to your practice.

Presentation topics included:

  • A definition and discussion explaining social customer service and it’s role
  • Cost-effective ways to reach new patients
  • Why you may have to rethink the way you handle staff training and patient complaints
  • How social customer service affects your online reputation/review score
  • Action items for you to implement today and stay ahead of the curve

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